FACTORY DIRECT WHOLESALE | SGS CERTIFIED PREMIUM SILICONE
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Customer Satisfaction

Returns & Refund Policy

100% Satisfaction Guarantee

Our Promise

We Stand Behind Our Quality

Your satisfaction is our top priority. If you're not completely happy with your order, we're here to make it right.

100% Quality Pledge

If there's any manufacturing defect or error on our part, we'll remake your order at absolutely no charge.

Manufacturing Defects

If your order has any defects or quality issues, we'll replace it free of charge.

  • Free remake guaranteed
  • No additional charges
  • Fast turnaround

Production Errors

Wrong colors, text errors, or incorrect design? We'll fix it immediately.

  • Full responsibility
  • Free correction
  • Priority production

Shipping Damage

Items damaged during shipping will be replaced or refunded promptly.

  • Report within 7 days
  • Photo proof required
  • Quick replacement

How to Request A Return

Simple 3-step process to resolve your issue

1

Contact Us

Email sales@nicewristbands.com within 30 days with your order number and photos

2

We Review

Our team reviews your request and responds within 24 hours

3

Resolution

Receive a remake, refund, or credit based on the situation

What's Covered

  • Manufacturing defects or quality issues
  • Incorrect colors or text on our end
  • Damaged items during shipping
  • Wrong quantity or products sent

Not Covered

  • Customer errors in approved design proof
  • Change of mind after approval
  • Color variations from computer screens
  • Normal wear and tear over time
Need Help?

Questions About Returns?

Our customer service team is ready to help resolve any issues. Contact us for assistance.